Terms & Conditions


• If you need to cancel the appointment, please do so 24 hours prior to the appointment.
• No refunds for no-shows
• Parent/Guardian will assume full responsibility for his/her own safety and conduct, and the supervision, safety, and conduct of his/her child(ren), while on or about Pop In! Parent/Guardian will remain on the premises at all times while his/her child(ren) is/are on premises and/or participating in the Activities.
• Any child entering into the Playspace must be accompanied by a parent or guardian at all times.
• ALL ADULTS AND CHILDREN MUST WEAR SOCKS WHILE IN THE PLAYSPACE. Socks are available for purchase. Outdoor footwear is prohibited in the Playspace. Pop In! reserves the right to refuse entrance to the Playspace to anyone who does not have the proper footwear.Please read all signs posted throughout Pop In! and note the age restrictions in each exhibit/play area.
• Pop In! is designed for children under six (6) years of age. Pop In! reserves the right to refuse admittance to any child(ren) over six (6) years of age and/or who do not fit the height and size requirements applicable to the Activities.
• Please do not bring any child(ren) into Pop In! when they are ill or have a communicable medical condition. Pop In! reserves the right to restrict and/or refuse a child’s admission in the event the Pop In! determines, in its sole and absolute discretion, the child is ill and/or presents a risk to the health or well being of others.
• While on or about Pop In! premises, Parent/guardian and his/her child(ren) will conduct themselves in a manner that does not threaten the health, wellbeing or full enjoyment of others.
• No rough play or fighting while on or about the Playspace or Pop In! premises. Pop In! does not tolerate bullying, fighting and/or rough/horse play and reserves the right to refuse admittance to any individual involved in bullying, fighting, rough/horse play and/or disrespecting others. In the event Pop In! determines, in its sole and absolute discretion, an individual is acting in violation of this policy, such individual (and, if applicable, his/her/their parent(s), guardian(s), and/or child(ren)) will be asked to exit the premises and will not be entitled to a refund of any amounts incurred in connection with the Activities, including admission to Pop In! and/or other Activity-related fees.
• Pop In! will make reasonable efforts to monitor and reserves the right to limit the number of people who occupy any area of Pop In!
• No food or beverage, including gum and candy, may be brought into the Playspace except for the designated areas. . Please restrict all food and beverages to the cafe area and designated area in the space.
• Pop In! is a nut free facility. Please do not bring or consume on premises any nuts or products that contain nuts.
• Please respect the staff, equipment, the toys, and others. No sharp or glass objects allowed in the Playspace or Pop In! Premises.
• Pop In! is not responsible for loss, theft or damage of any personal property. Do not leave valuables or personal belongings unattended.
• Pop In! reserves the right to open and close the premises or any portion of the Playspace in its sole and absolute discretion. Posted hours are subject to change without prior notice for construction, maintenance, special events, holidays, or other purposes. In the event a portion of the Playspace is closed, I agree I shall not be entitled to a refund of any amounts, including pro rata with respect to such closed portion(s).
• Any individual desiring entrance to the Playspace and participation in the Activities, including parents, guardians, or other individuals over eighteen (18) years of age, must agree to the terms and conditions herein in order to gain entry.
• We accept Visa/Mastercard, American Express, Discover and Cash. No personal checks are accepted.